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Legal & Compliance

Privacy Notice

Last Updated: May 1, 2026

1. INTRODUCTION

BigChez Solutions Private Limited ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and protect your personal information when you visit our website https://www.bigchezsolutions.com/ (the "Website") or contact us for our services.

This policy applies to all users of our Website and individuals who contact us through our inquiry forms or scheduling systems.

Please read this Privacy Policy carefully. By accessing our Website or providing your information to us, you acknowledge that you have read and understood this policy. If you do not agree with our privacy practices, please do not use our Website or provide your information to us.

2. WHAT PERSONAL DATA WE COLLECT

We collect the following types of personal information from you:

Information You Provide Directly:

When you contact us through our website contact form or inquiry form, we collect:

  • Name (required) — Your full name
  • Email Address (required) — Your email for communication
  • Phone Number (optional) — Your contact number
  • Region/Country (required) — Your geographic location
  • Request Type (required) — The type of service or inquiry (e.g., "Web Application Development," "AI Integration," "Consulting")
  • Message/Inquiry Description (required) — Details about your project or inquiry

Information Collected Automatically:

When you visit our Website, we automatically collect:

  • Website Analytics Data — Information about how you interact with our Website, including pages you visit, time spent on each page, links you click, your browser type and operating system, your IP address and approximate location, and device information

This data is collected through:

  • Google Analytics — Anonymized visitor behavior data
  • Microsoft Analytics — Anonymized visitor analytics
  • Browser cookies — Small files that help us remember your preferences

We do NOT intentionally collect:

  • Sensitive personal data (health, religion, race, political affiliation)
  • Financial information (credit card, bank details)
  • Biometric data
  • Children's data (if you're under 18, please have a parent/guardian contact us)

3. HOW WE COLLECT YOUR INFORMATION

We collect information through the following methods:

  1. Contact Forms — When you fill out our inquiry form on the Website
  2. Email Communication — When you email us directly
  3. Meeting Scheduling — When you use Calendly to schedule a meeting
  4. Website Analytics — Automatically when you browse our Website
  5. Cookies & Tracking — When you visit our Website

4. WHY WE COLLECT YOUR INFORMATION

We collect your personal information for the following legitimate business purposes:

  • To Respond to Your Inquiries — To understand your project needs and respond with relevant information or proposals
  • To Schedule Meetings — To confirm meeting times and prepare for consultations with you
  • To Provide Services — To develop software solutions, integrate AI systems, or provide consulting services
  • To Follow Up — To send you updates, project information, or additional resources you request
  • To Improve Our Website — To understand how you use our Website and improve user experience
  • To Understand Visitor Behavior — To see which pages are popular, which features are useful, and how to enhance our services
  • To Comply with Legal Obligations — To maintain records as required by applicable laws

We do NOT collect your information to:

  • Sell or transfer your data to third parties
  • Send unsolicited marketing or spam
  • Profile you or make automated decisions about you
  • Track you across other websites (only on our own site)

5. HOW WE USE YOUR INFORMATION

Your information is used in the following ways:

Use CaseData UsedPurpose
Inquiry ResponseName, Email, MessageReply to your project inquiry
Meeting SchedulingName, Email, Phone, Calendly dataConfirm and conduct scheduled meetings
Service DeliveryAll provided dataUnderstand your needs and deliver relevant solutions
Website AnalyticsAnalytics data (anonymized)Improve website performance and user experience
CommunicationEmailSend updates, newsletters, or relevant information
Legal ComplianceAll dataMaintain records for tax, regulatory, or legal requirements

Important: We use only the information necessary for each purpose. We do not use your data for any other purposes without your explicit consent.

6. WHO WE SHARE YOUR INFORMATION WITH

Your data is NOT shared with third parties. We maintain complete confidentiality of your personal information.

What This Means:

  • We do NOT sell your data to anyone
  • We do NOT share your data with marketing companies
  • We do NOT provide your information to other service providers
  • We do NOT transfer your data without your consent

Limited Exceptions:

Your data may be shared in these limited cases:

  1. Legal Requirements — If required by law, court order, or government authority
  2. Protecting Rights — If necessary to protect our legal rights or the safety of others
  3. Third-Party Service Providers — Only when absolutely necessary for service delivery

Analytics Services (Data NOT Shared):

We use these analytics tools, but we do NOT share your personal data with them:

  • Google Analytics — Receives only anonymized, aggregated visitor data (not your name or email)
  • Microsoft Analytics — Receives only anonymized, aggregated visitor data

You can review their privacy policies:

7. HOW LONG WE KEEP YOUR INFORMATION

Data Retention Period:

Type of DataRetention PeriodReason
Contact form submissionsIndefinitely (until you request deletion)To respond to inquiries and maintain communication history
Email communicationsIndefinitely (until you request deletion)To maintain project records and correspondence
Analytics dataIndefinitely (until manually deleted)To understand website performance
Meeting scheduling dataUntil you request deletionTo confirm and reference scheduled meetings

What This Means:

  • We keep your information as long as needed to serve you or fulfill legal obligations
  • You can request deletion at any time
  • If you request deletion, we will delete your data within 30 days
  • Deleted data cannot be recovered

How to Request Deletion:

Email us at [email protected] with the subject "Data Deletion Request" and specify what data you want deleted. We will confirm deletion within 30 days.

8. YOUR DATA RIGHTS AND CHOICES

You have important rights regarding your personal information:

Your Rights Under GDPR (If You're in the EU):

If you are located in the European Union, you have the following rights:

  1. Right to Access — You can request a copy of all personal data we hold about you
  2. Right to Correction — You can correct inaccurate or incomplete information
  3. Right to Deletion — You can ask us to delete your data (also called "right to be forgotten")
  4. Right to Data Portability — You can request your data in a portable format
  5. Right to Object — You can object to how we use your data
  6. Right to Lodge a Complaint — You can lodge a complaint with your local data protection authority

Your Rights Under DPDP Act (If You're in India):

If you are located in India, you have the following rights as a "data principal":

  1. Right to Access — You can access all personal data we hold about you
  2. Right to Correction — You can correct inaccurate data
  3. Right to Deletion — You can request deletion of your data
  4. Right to Data Portability — You can request your data in portable format
  5. Right to Lodge a Grievance — You can file a grievance through our grievance redressal mechanism

How to Exercise Your Rights:

To exercise any of these rights, email us at:

[email protected]

Include in your email:

  • Your full name
  • The right you want to exercise (access, correction, deletion, etc.)
  • Specific details about what data you're referring to

Response Time: We will respond to your request within 30 days. We may request proof of identity to ensure we're protecting the right person's data.

9. DATA SECURITY

We take your data security seriously. Here's how we protect your information:

Security Measures We Implement:

  1. Encryption in Transit — All data you send to us is encrypted using HTTPS/TLS (256-bit encryption)
  2. Secure Storage — Data is stored on secure servers with restricted access
  3. Access Control — Only authorized employees can access your data
  4. Regular Backups — We maintain regular backups to prevent data loss
  5. No Third-Party Sharing — Your data is never sold, shared, or transferred to external parties
  6. Secure Deletion — When you request deletion, data is permanently removed

What You Should Do:

  • Keep your login credentials (if applicable) confidential
  • Do not share sensitive information on unsecured networks
  • Report any suspicious activity to [email protected]

Important Note: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security, but we commit to protecting your data using industry-standard practices.

10. COOKIES AND TRACKING

What Are Cookies?

Cookies are small files stored on your browser that help us recognize you and improve your experience.

Cookies We Use:

Cookie TypePurposeDuration
Google AnalyticsTrack website visitor behaviorUntil deleted by user
Microsoft AnalyticsUnderstand website analyticsUntil deleted by user
Session CookiesRemember your choices while browsingUntil browser closes

Your Cookie Choices:

  • Accept Cookies — Website functions best with cookies enabled
  • Reject Cookies — Website still works without cookies (slower analytics)
  • Manage Cookies — Delete cookies in your browser settings anytime
  • Opt-Out — You can opt-out of specific analytics in your browser

GDPR & DPDP Compliance:

We obtain your consent before using non-essential cookies. You can accept or reject cookies when you first visit our site.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing information to them.

12. CHILDREN'S PRIVACY

Our Website and services are not intended for individuals under 18 years old. We do not intentionally collect data from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

If you are under 18, please have a parent or guardian contact us on your behalf.

13. DATA PROTECTION OFFICER AND GRIEVANCE REDRESSAL

For Privacy Inquiries:

Email: [email protected]

Grievance Redressal:

If you have concerns about how we handle your data, you can file a grievance with us. We will investigate and respond within 30 days.

DPDP Act Grievance:

Under India's DPDP Act 2023, you have the right to file a grievance regarding data processing. Contact us at [email protected].

GDPR Complaints:

If you're in the EU and believe we've violated GDPR, you can lodge a complaint with your local data protection authority: EU Data Protection Authorities

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates when we last made changes.

Your Continued Use = Acceptance

By continuing to use our Website after we post changes, you accept the updated Privacy Policy. We encourage you to review this policy periodically to stay informed.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BigChez Solutions Private Limited

Location: Tamil Nadu, India

Response Time: We will respond to privacy inquiries within 30 days.

16. CONSENT AND ACKNOWLEDGMENT

By providing your information to us or using our Website, you acknowledge that:

  • You have read and understood this Privacy Policy
  • You consent to the collection and use of your information as described
  • You are 18 years or older (or have parental consent)
  • You understand your rights under GDPR (if in EU) and DPDP Act (if in India)

This Privacy Policy is effective as of May 2, 2026 and applies to all users of https://www.bigchezsolutions.com/ and individuals who contact BigChez Solutions Private Limited.